Flight Delay Criteria & Insurance Claim Guide In China

1. How Delays Are Determined

• According to CAAC regulations: A delay occurs when the actual departure time (when the aircraft doors close and wheel chocks are removed) is 15+ minutes behind schedule.

• Official confirmation comes from airline notifications (airport displays/SMS/flight tracking apps).

2. How to Claim Delay Compensation

• Auto-pay: If you purchased delay insurance with your ticket, claims are often processed automatically (typically for delays over 2 or 3+ hours).

• Manual claim: Keep your boarding pass + delay certificate (issued by airline counters), then file via the insurer’s app/website.

Quick Notes:

✓ Budget airlines may not qualify—check terms when booking!

✓ Most weather/air traffic delays are covered, but strikes are usually excluded.